Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

Last Updated: November 2024

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our services, including:

  • Name, email address, and phone number
  • Academic background and educational goals
  • Class level, subjects of interest, and exam details
  • Payment information for course subscriptions
  • Communication preferences and feedback
  • Profile information and learning preferences

Information We Collect Automatically

When you use our platform, we automatically collect certain information:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage patterns and interaction data
  • Session duration and pages visited
  • Test scores, performance metrics, and progress
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from social media platforms if you choose to link your account, or from payment processors when you make transactions.

2. How We Use Your Information

Providing Services

To deliver courses, live classes, mock tests, coaching sessions, and other educational services you request.

Communication

To send updates, notifications, class schedules, test results, and customer support responses.

Personalization

To customize your learning experience, recommend appropriate courses, and track your academic progress.

Quality Improvement

To analyze usage patterns, improve our platform, and develop new features based on user feedback.

Payment Processing

To process transactions, generate invoices, and manage billing for our services.

Marketing & Promotions

To send promotional emails, special offers, and educational content (you can opt-out anytime).

Legal Compliance

To comply with legal obligations, prevent fraud, and maintain platform security.

Analytics

To understand user behavior, measure engagement, and generate non-identifying statistical reports.

3. How We Protect Your Information

We implement comprehensive security measures to protect your personal information:

SSL encryption for all data in transit
Secure password storage with hashing
Regular security audits and testing
Access controls and authentication
Data backup and disaster recovery
Staff training on data protection
Compliance with industry standards
Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Your Privacy Rights

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Correction

You can request correction of any inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information, subject to legal requirements.

Right to Opt-Out

You can opt-out of marketing communications and non-essential notifications.

Right to Data Portability

You can request your data in a portable format to transfer to another service.

Right to Withdraw Consent

You can withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at privacy@tutor.com. We will respond to your request within 30 days.

5. Cookies & Tracking Technologies

Types of Cookies We Use

  • Essential Cookies

    Required for platform functionality, authentication, and security

  • Performance Cookies

    Help us understand how you use the platform and improve user experience

  • Functional Cookies

    Remember your preferences and settings for a personalized experience

  • Marketing Cookies

    Track your interactions to show relevant ads and content

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Please note that disabling certain cookies may affect platform functionality and your user experience.

6. Third Party Links

Our platform may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites before providing your personal information. Your use of third-party services is at your own discretion and governed by their terms.

7. Children's Privacy

Our services are designed for students of Class 8 and above. We do not knowingly collect personal information from children under 13 years old.

For students between 13-18 years old, we may require parental/guardian consent before collecting certain information. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete such information.

If you believe we have collected information from a child without proper consent, please contact us immediately at privacy@tutor.com.

8. Contact Us

Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Address

Mohali, Punjab, India

Response Time

We aim to respond to all privacy-related inquiries within 7-10 business days. For urgent matters, we prioritize responses within 48 hours.

Please include relevant details in your request to help us assist you more effectively.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services following any updates constitutes your acceptance of the revised Privacy Policy.

Have Questions About Your Privacy?

We're here to help. Reach out to our privacy team for any concerns or inquiries.