Refund Policy

Who Can Request a Refund?

You are eligible to request a refund if you meet ALL of the following criteria:

• Enrolled in a course or service within the last 7 days
• Attended fewer than 2 live classes (if applicable)
• Have a valid reason covered under this policy
• Have not downloaded or fully accessed premium materials
• Your request is submitted within the specified timeframe

When Are Refunds Approved?

Refunds will be approved in the following scenarios:

• Student changes mind within 7 days of enrollment (No questions asked)
• Course was not as described or promised
• Technical issues preventing access to course materials
• Course cancellation by tutor due to unforeseen circumstances
• Duplicate payment or billing error
• Serious health or emergency situations (with documentation)

Processing Timeframe

Key Dates to Remember

• Day 1-7: Request refund (no questions asked within this period)
• Day 1-2: Classes attended threshold - refund eligible up to 2 classes
• Day 8+: Refund requests require documentation and may be declined
• Processing: 2-3 business days after approval
• Banking: 3-5 additional business days for amount to reflect

Step-by-Step Process

Required Information

To process your refund request quickly, please provide:

• Full name and enrolled email address
• Course/Service name and enrollment date
• Transaction ID or order number
• Reason for refund request
• Any relevant attachments or documentation

What Cannot Be Refunded

The following items/services are strictly non-refundable:

• Courses after attending more than 2 live sessions
• Mock test subscriptions (active and accessed)
• Downloaded study materials or notes
• Recorded class materials after 48 hours of purchase
• One-on-one consultation sessions after completion
• Courses purchased during promotional/discount offers
• Courses purchased during special sale events
• Processing fees or platform charges
• Late submission refund requests (after 7 days)
• Courses with student attending majority of sessions

One-Time Refund Policy

Students are eligible for a refund only ONCE per academic year. Subsequent refund requests may be declined even if they meet other eligibility criteria.

Installment Plan Refunds

If you're on an installment payment plan:

• Refund requests must be made before the next installment is due
• Only paid installments are eligible for refund (future installments not charged)
• Outstanding balance will not be collected if refund is approved
• Processing may take longer if multiple payment methods are involved

Medical/Emergency Refunds

In case of genuine medical or family emergencies:

• Contact support@tutor.com immediately with documentation
• Medical certificates or proof of emergency required
• Each case is reviewed individually by management
• Refund amount determined based on course completion percentage
• Response provided within 5-7 business days

Corporate/Group Refunds

For group enrollments or corporate packages:

• Refunds managed through primary point of contact
• Group refund requests require all participants' consent
• Special terms may apply based on original agreement
• Contact management for custom refund arrangements

Cancelling Your Course

To cancel your enrollment:

• Send a cancellation request email to support@tutor.com
• Include your enrollment ID and reason for cancellation
• Cancellation is effective from the date of approval
• No charges will be applied for remaining course period if refund approved
• Access to all course materials will be revoked immediately upon refund

Class Attendance & Refunds

If Your Refund Is Denied

If your refund request is denied, you have the following options:

• Request a detailed explanation via email within 24 hours
• Appeal the decision with additional documentation or evidence
• Request review by management (appeal within 7 days of denial)
• Escalate to dispute resolution if not satisfied with appeal

Contact Support

Payment Gateway Issues

If refund amount doesn't appear in your account after 5-7 business days:

• Check your bank account for pending transactions
• Contact your bank/payment provider to verify receipt
• Provide bank transaction details to our support team
• We'll coordinate with payment gateway for resolution